Medical Office Specialist

• Answer inbound calls and patient portal chats from guarantors/patients in a professional, helpful, and respectful manner that gives the caller an excellent experience.
• Exceptional ability to create a welcoming and patient-centered environment.
• Excellent organizational and communication skills.
• Knowledge of basic medical terminology and inventory management.
• Scheduling and confirming appointments and procedures with patients.
• Extensive experience in maintaining patient files and updating electronic health records.
• Managing inquiries and relaying messages about scheduling, referrals, and prescription refills.
• Ability to verify medical insurance eligibility and benefits via telephone or provider web portals.
• Assist in obtaining pcp referrals and authorizations.
• Educate guarantors/patients about their financial responsibility for the services rendered by the healthcare provider with a consultative approach.
• Collecting co-payments, coinsurances, deductibles, and/or patient balances and entering information into patients' EMR.
• Educate guarantors about their payment options and expectations to pay within the designated time frame per policy.
• Maintaining an office supply inventory and replenishing stock in a timely manner.
• Assist callers in troubleshooting technical difficulties on the patient portal.
• Documents all communication appropriately for every account level interaction.
• Perform outbound calls as requested.
• Complete special projects as requested.
• Maintain and ensure the confidentiality of all guarantor and patient information at all times as required by the HIPAA, PCI, FDCPA regulations.
• Understands and adheres to all policies and procedures, as well as local, state, and federal regulations, relevant to their area of operation
• Informs management of any operational issues impacting workflow or patient satisfaction in a timely manner (e.g. technology issues or any issue that does not allow the job function to be performed).

Work Remotely

• No

Job Type: Full-time

Pay: $11.00 - $13.00 per hour

Expected hours: 36 – 40 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Medical Specialty:

• Endocrinology

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Preferred)

Experience:

• Medical receptionist: 1 year (Required)
• Customer service: 1 year (Required)
• Computer skills: 1 year (Required)

Ability to Relocate:

• Weslaco, TX 78596: Relocate before starting work (Required)

Work Location: In person